We provide comprehensive NHS primary care services to help you manage your health and well-being.
Our aim is to provide a high quality, caring and personal healthcare service to our whole patient population by:
- Putting our patients at the centre of what we do
- Having a highly qualified and trained multi-professional integrated primary Healthcare Team
- Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.
Ladywell Medical Centre West Data Protection Notice can be found Here
Update on your care at Ladywell Medical Centre West
Ladywell Medical Centre West is open and offering all the usual services. In order to keep people safe, we, like everyone else, are following government advice. This means we are having to work in different ways. For example, it is important that we make sure that people can stay at least two metres apart when they are in the practice, so we will not ask people to come to the practice unless it is necessary.
The changes are giving us a lot of extra work and many things take longer. We are grateful for your understanding and support during this time. For a more detailed insight into the changes we have had to make during the pandemic see HERE.
Here is an update on how things are being done, some reminders, and some advice on how best you can help us to keep you and everyone else safer during the COVID-19 pandemic. We hope you find it helpful.
In an emergency, dial 999.
• If you think you might have COVID-19 (persistent cough, high temperature, change to sense of taste or smell), please call 111. Do not come to the practice.
• Think about whether another person could better help you. Some things don’t need a doctor or nurse. There are other places where you might get
For minor injuries, dial 111.
Things you can do to help:
• Go for your vaccination when you are invited.
• Follow government COVID-19 advice.
the specialist advice without having to see a GP e.g. pharmacist, optician, dentist, podiatrist, physiotherapist.
• When you do need to call the practice, please don’t ‘phone in the morning, unless it is urgent.
• If you are asked to attend the practice, please remember to wear a face mask, use the hand sanitiser provided, keep two metres away from other people, and do not come if you think you might have COVID-19.
• Please note, there is nothing you need to do about NHS Digital Sharing. This is not happening in Scotland.
What we are doing to help at Ladywell:
• Our trained receptionists will ask some questions and may be able to help you address your problem without having to wait to see a GP.
• Telephone calls. A GP will call you back if this is needed. Many things can be sorted out without you having to come to the practice. Only people who have to be seen will be asked to attend.
• eConsult appointments. This is an option for non-urgent problems only. This is a new idea, being tried in many practices. Ladywell is taking part in the study. You will be asked to fill in an online form which is then emailed to a GP. They aim to get in touch with you within 72 hours. If your problem is not urgent, and you want to try it, please go to [link].
• We arrange appointments for those that have to come to the practice in a way that means it is possible to stay two metres apart.
• We have put in place screens and provide hand sanitiser (and masks, should you forget your own) to make the practice safer.
• We continue to offer all services, including urgent GP appointments.
• We have a duty doctor who is oncall in the practice. This is an emergency service for medical emergencies, and should be used for medical emergencies only. Our reception staff should be able to guide you to consider other options if your query is not a medical emergency.
Please remember, we are open and are here to help. However, as described above, the pandemic means that some things are having to be done differently to keep us all safer. Thank you again for your help and patience.
COVID 19 VACCINATIONS
If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website http://www.nhsinform.scot/covid19vaccine or call the national helpline on 0800 030 8013. This is open from 8.00am to 8.00pm, 7 days a week.
Invitations to mass vaccination centres are being administered nationally by the NHS and not by the Practice.
For more information about the vaccination programme please see
NHS Lothian’s Vaccine Hub on their website
Thank You,
Ladywell Medical Centre West
