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Practice Administration Team

Practice Management

Mr Ross Phillips
Practice Business Manager

Ms Susan Owen
Practice Operations Manager

The practice manager manages all of the business aspects of the practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The practice manager supports the admin team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Reception/Secretarial Staff

Mrs Pauline Donnelly
Reception Manager

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care.

The reception staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries.

They will ask you a small amount of personal information about your medical condition or symptoms – this information is used to ensure your call is dealt with by the correct clinician at the right time.

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.