Can another healthcare professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, physiotherapist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking.
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident.
Your appointment at the Practice
- As a result of the COVID-19 pandemic, appointments with a GP are currently only being made face to face after speaking to a GP through a telephone appointment, which can be made through reception.
- Appointments with the nursing team can be made through reception but our receptionists may ask a member of the nursing team to call you directly to discuss your need for an appointment.
- The surgery is open 08:00 – 18:00 Monday to Friday but we are currently operating a closed door policy during this pandemic to control flow into the building. This means you need an booked appointment to access the surgery. You will be asked for you name to enter the building.
- If you are displaying any symptoms of COVID-19 (shortness of breath, cough, loss of smell/taste, temperature), please do not attend the practice unless you have spoken with a healthcare professional prior to your appointment.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you may be asked to re-book.
Drop in Surgery
Unfortunately our Drop in Surgery has been suspended until further notice on account of the COVID-19 pandemic.
Patients will be seen in an emergency by the duty doctor. Depending on the situation this may be in the surgery or at home.
We are currently operating on a ‘telephone triage’ system as a result of the COVID-19 pandemic. The GP may be able to deal with your condition or query over the phone, or may offer a face to face or video consultation to examine you after speaking with you over the phone.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.